FAQ

Ordering & Payment

Do I need to pay additional taxes or import duties?
No. All prices shown are final and include any applicable taxes. You will not be charged extra at checkout or upon delivery.

What payment methods do you accept?
We accept secure payments via Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.

Do you ship internationally?
Yes, we ship worldwide. Orders are shipped from regional warehouses to ensure faster delivery.

Can I pay over the phone?
For your security, we do not accept payments by phone. All transactions must be completed through our secure online checkout.

Is my payment information safe on your website?
Yes. Our site uses SSL encryption and complies with PCI-DSS standards to protect your personal and payment details.

What should I do if my credit card payment fails?
Please double-check your card details and ensure your bank allows international transactions. If problems continue, try another payment method or contact your bank. Our support team is also here to help.

My card was charged but I didn’t receive an order confirmation.
If the order didn’t go through, the hold on your funds should be released by your bank within 3–10 business days. If the amount was actually deducted, please email us with your details and we’ll resolve it promptly.

I’m having trouble placing an order online. Can you help?
Yes—please contact our support team via email or live chat. We can guide you through checkout or provide a secure payment link if needed.

Order Processing & Shipping

Are all jerseys in stock?
Most items are ready to ship. High-demand tournament jerseys may sell out quickly. Real-time stock status is shown on each product page.

Can I change my order after payment?
We can only modify orders before they enter the packing stage. Please contact us as soon as possible.

Can I cancel my order?
Yes, cancellations are possible within 1 hour of purchase, provided the order hasn’t been prepared for shipping.

How do I cancel an order?
Email our support team immediately with your order number, or cancel via your account dashboard if available. We’ll confirm if it’s possible and process your request.

What shipping options do you offer, and how long does delivery take?
We ship from regional EU warehouses using tracked services. European delivery usually takes 7–10 business days. Worldwide delivery ranges from 7–20 business days depending on location.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to follow your delivery on the carrier’s website or in your account.

What if my order hasn’t arrived within the estimated time?
Check your tracking info first. If there’s no update or the delay is unusual, contact us with your order number so we can investigate with the carrier.

Returns & After-Sales

What is your return policy?
You may return unworn items in original condition with tags attached within 14 days of delivery. Personalized/custom jerseys cannot be returned unless faulty.

How long do exchanges or refunds take?
Once we receive your return, processing takes 3–5 business days. Refunds are issued to your original payment method; timing depends on your bank or payment provider.

Are there any fees for returns?
Customers cover return shipping costs unless the item is faulty or incorrect. We do not charge handling or restocking fees.

Thank you for choosing KitVortex.
For further assistance, contact us anytime:
[email protected]

KitVortex Team